“Annette fitted my son for his new glasses. She was phenomenal with him. He was not very happy about getting new glasses but she made the experience as fun for him as possible. She was so helpful, friendly, professional,and kind and really took her time with us. She made sure my son was as happy as he could be with his new glasses and that I understood everything.” – S. J.
“This is the first time, after many years, that I felt like “Accent” had all of the right people assisting me. Starting with the office staff, she was so helpful and friendly and upon leaving, the optical technician who assisted me with frames and lenses was very informed and offered me some excellent advice. Of course, my visit with the Doctor and her associate for the eye exam was very pleasant and informative as always.” – P.W.
“I have been an Accent patient for many years but my last 2 visits I was given wrong or incomplete information when I checked out. I was told to call for my contacts and had been led to understand that I was paid in full only to find out that was not true. I am seriously looking for another vision provider. The eye doctors are good but the staff that should know about insurance and billing have given me wrong or incomplete information 2 years running now.” – K. M.
I apologize for the confusion. However, we do not place any orders for contact lenses until we receive a call from you letting us know that you like the contact lenses and that they are working for you and not giving you any issues. We do not order them in case it turns out that you do not like them or they are uncomfortable to wear, in which case the doctor would have you come back to try out a different brand. The doctor also explains to our patients as well as our billing/checkout department whether the patient needs to call and confirm, or a follow up visit is needed before ordering a contact lens supply, at checkout.
“Why must I fill out the same questionnaire every time I have an appointment? Don’t you keep records? Appointment times are always at least running 30 minutes late; don’t overbook – or leave more time between appointment scheduling.” – M. M.
We do keep records for our patients. We do like to ask patients to fill out our “Welcome” form for their annual eye exams. The second form is required for all visits (regardless of whether patients have been here before). The reason we ask patients to update their forms is to make sure that we have the most current information on file. Sometimes diagnoses or medications used or no longer used change from the previous year to the next. In your case, some information did change. This is why we ask patients to update their forms for their yearly visits. As for the wait time, I apologize. We are working to be more efficient in that area.
“The gal [Annette] that fitted me for a new pair of glasses was very personable and knowledgeable. I think I got the best deal I could have. Thank You!” – D. H.
August 25, 2015
“Outstanding personalized service. Great explanations of issues from Dr. T and all others.” – D. P.
August 25, 2015
Very professional experience. — P. S.
Very professional experience from the moment we arrived to our departure. All procedures were carefully & thoughtfully explained so that we could make informed decisions.
Jul 9, 2015
I was upset from the last time I had come in. Spent over 400.00 on glasses and they did not work — J. B.
I was upset from the last time I had come in. Spent over 400.00 on glasses and they did not work. went back a few times and nothing changed. This time, I believe I was fitted better for my new glasses.
Jul 9, 2015
Please replace intake papers that had spilled coffee on them with clean ones — D. V.
Please replace intake papers that had spilled coffee on them with clean ones. It looked unprofessional and made my hands smell.
Jul 8, 2015
Ms./Mrs. D. V.,
Thank you for taking the time to complete our Patient Survey. I apologize for the forms that had coffee stains on them. That was actually my fault. Some coffee spilled from my cup, and I noticed some forms had gotten stains on them. I threw them away, and thought I had looked through them all, but apparently I missed a few. I take responsibility for that and apologize. I’m happy to see from your survey that you did not have to wait long to be seen and that you will refer your friends and family to us.
Have a great weekend,
Always very much liked the service, products and attitude of everyone there.— E. S.
Always very much liked the service, products and attitude of everyone there. Especially liked the new retina scanner, very pleased that there is a record now of my retina, especially since I’m getting older.
Jun 25, 2015
everyone was friendly and professional — M. R.
everyone was friendly and professional
Jun 24, 2015
Seriously – who writes reviews about doctors? This guy….starting now. Why? Because I hate doctors – I don’t go to doctors, I would rather fumble around sick, limping on a bad knee while squinting at a piece of paper, rather than deal with modern medicine to treat these ails. I visited these folks once before to get them to fix my glasses – no I didn’t buy them there, I was just driving by when a screw popped out. They didn’t ask, they didn’t hassle – they just fixed them for me kindly. Seemed a little weird to get treated so nicely in a doctor’s office. But, these folks are a little different. Monday, I called to get an appointment, hoping to get new glasses sometime before Balloon Fiesta, and GOT IN THE NEXT DAY – What? Who does that? They pulled my insurance stuff with ease. They saw me 5 minutes late (Sigh), but they apologized profusely over and over again because someone had called out that day. So bizarre – never met a doctor that ran that close to on time. And, never met a doctor that apologizes for much of anything. I suppose I could write more, but…it’s a doctor’s office. Go see them before you can’t see anything.
– J. M. (Yelp Review)
I was working long hours on the computer and I found myself having a hard time seeing the screen. I never thought I needed glasses. I made an appointment at Accent on Vision with Dr. Pulis. They got me in very quickly, the exam was quick but thorough. The doctor showed me the difference between my normal vision and a proscription. I bought glasses the same day and now I wear them all the time. Everyone at the office was friendly and professional. I didn’t wait long. The whole process was informative but I didn’t feel like I was being sold a product. I like that in a doctor’s office. Ultimately I chose to buy my glasses there and support a local business. I would recommend Accent on Vision to anyone that needs an eye exam from an office that is kind, informative, and professional at the same time.
– B. G. (Google+)